Privacy Policy
Effective Date: October 2026
RoofExpertUSA El Paso ("we," "our," or "us") operates the website https://elpasotx.roofexpertusa.com/. This Privacy Policy describes how personal information is collected, used, and shared when property owners contact our independent referral dispatch desk.
1. Information We Collect
When you contact us via telephone or submit an inquiry, we collect information necessary to facilitate a connection with an independent local roofing contractor:
- Contact details: name, callback telephone number, and communication preferences.
- Property information: service address, city, ZIP code, building type, and property access details.
- Roofing damage data: roof material (flat torch-down, modified bitumen, shingles, tile), leak severity, and storm damage observations.
2. How We Use and Share Information
Your information is used solely to route your inquiry to a participating independent roofing professional capable of servicing your property. We do not sell, rent, or monetize caller contact lists to unaffiliated third-party telemarketers or advertisers.
3. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized disclosure. However, no data transmission over public telephone networks or the internet is completely guaranteed against interception.
4. Privacy Inquiries
If you have questions or concerns regarding our privacy practices, contact our dispatch operations team at (888) 208-4155.